Refund policy

💳 Beler Brands Refund Policy

At Beler Brands, we strive to ensure every order meets your expectations. If you need to return a product, please review the following policy carefully.

1. Return Authorization

• All returns must be pre-approved by Beler Brand Management.
• To start a return, please email CustomerService@belerbrands.com to obtain a Return Merchandise Authorization (RMA) number.
• Returns without an RMA will not be accepted.

2. Return Eligibility

• Products must be unused, undamaged, and in original packaging.
• Returns must be requested within 5 days of purchase.
• Items returned beyond this period may not be eligible.

3. Restocking Fee

• A 25% restocking fee applies to all returns.
• This fee covers the handling, processing, and inspection of returned products.

4. Shipping Responsibility

• Return shipping costs are the client’s responsibility.
• All return shipments must be prepaid.
• Beler Brand Management is not responsible for return shipping charges.

5. Inspection of Returned Products

• All returned items will be inspected upon receipt.
• If the product is in resalable condition, a refund will be approved.
• Products that are damaged, used, or missing packaging may incur additional fees or be denied for refund.

6. Refund Process

• Approved refunds will be issued within 30 days of receipt of returned goods.
• Refunds will equal the purchase price minus the 25% restocking fee.

7. Exclusions

• Certain items are not eligible for return, including:
• Hygiene-sensitive products
• Special orders or custom items
• Other exceptions as determined by Customer Service
• Please confirm product eligibility before initiating a return.

8. Damaged Shipments

• If your order arrives damaged in transit, please contact Customer Service immediately for assistance.
• We will work with you to resolve the issue quickly.

9. Policy Updates

• Beler Brand Management reserves the right to update or modify these terms at any time, without prior notice.