- All returns must be authorized by Beler Brand Management before being initiated.
- Please contact our customer service department at CustomerService@belerbrands.com to obtain a Return Merchandise Authorization (RMA) number.
2. Return Eligibility:
- Products eligible for return must be unused, undamaged, and in their original packaging.
- Returns must be initiated within Five (5) days from the date of purchase.
3. Restocking Fee:
- A restocking fee of 25% of the total purchase price will be applied to all returns.
- This fee covers handling, processing, and inspection costs associated with the return.
4. Freight Responsibility:
- The freight for returning the product is the obligation of the client.
- All return shipments must be prepaid by the client.
- Beler Brand Management is not responsible for any shipping charges incurred in returning the product.
5. Inspection of Returned Product:
- Upon receiving the returned product, Beler Brand Management will inspect it to determine if it is in saleable condition.
- If the product meets the eligibility criteria stated above, a refund will be processed.
- If the product is found to be damaged, used, or not in its original packaging, the return may be subject to additional fees or may be refused entirely.
6. Refund Process:
- Refunds will be issued within Thirty (30) days of receiving the returned product.
- The refund amount will be the original purchase price minus the restocking fee.
7. Exclusions:
- Certain products may not be eligible for return due to hygiene reasons, special order status, or other factors.
- Please inquire with our customer service department regarding the eligibility of specific products for return.
8. Damaged Shipments:
- If the product is received damaged during transit, please contact our customer service department immediately for assistance.
9. Changes to Terms:
- Beler Brand Management reserves the right to modify or update these terms and conditions at any time without prior notice
Privacy and Security
Your Privacy Is Important to Us
As a distributor in the province of Ontario, we are legally bound by privacy laws.
The principles of privacy are as follows:
- We secure all private information using strong encryption technology. Your information is always transferred using secure lines.
- We will never give or sell your information to anybody else. That includes your address, email, phone, etc. (With the exception of providing your shipping address to a reputable shipping company when we ship packages.)
- You can always contact us if you have questions about privacy or security.
- We won't contact you unless you ask us to. If you don't ask for emails from us (or other forms of communication), we won't send them to you.
A detailed outline of our privacy principles is below
Extended Privacy Information
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, it is available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the Farleyco.ca website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit Card Information
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties (or as required by law) except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not shared with outside parties. We do not send unsolicited emails. If you feel that you have received an unsolicited email from us, please contact us.
You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website but we do not share that information with any outside company, advertiser, or party.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
All orders and transfers of personal information happen over a secure, encrypted communication line. We do not store credit card information in a repository. Our database of customer information is stored securely in an encrypted database that is only visible to the staff responsible for completing your order. This staff has signed an agreement of confidentiality to ensure your privacy.
Our Commitment to Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How to Access or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by contacting us either by email or phone. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How to Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 1-800-257-8694 or send us an email at customerservice@belerbrands.com. For general questions, please email us at customerservice@belerbrands.com.
Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.
By using this site or the site at Farleyco.ca (www.farleyco.ca) (collectively, the "Site"), you accept these terms and conditions of use. If you do not agree to these terms and conditions of use, please do not use the Site. Except where stated otherwise, the term "Farleyco.ca" used on the Site shall be deemed to include Beler Brand Management Inc. and its affiliates, subsidiaries, successors and assigns. Beler Brand Management Inc. reserve the right, at its discretion, to change, modify, add or remove portions of these terms and conditions at any time. Please check these terms and conditions periodically for changes. Your continued use of the Site following the posting of changes to these terms and conditions will mean you accept those changes.
RESTRICTIONS ON USE OF MATERIALS
Beler Brand Management Inc. owns and operates the Site. "Farleyco.ca", the Beler Brand Management Inc. logo, and our motto are copyrights of Beler Brand Management Inc. Other registered trade-marks, trade-marks, related words, domain names and logos which are the property of Beler Brand Management Inc. may appear from time to time on the Site. All other trade-marks, product names and company names or logos cited herein which are not the property of Beler Brand Management Inc. are the property of their respective owners. Beler Brand Management Inc. trade-marks may not be used without Beler Brand Management Inc.'s express authorization and, without limiting the generality of the foregoing Beler Brand Management Inc.'s trade-marks may not be used in connection with any products or services which are not Beler Brand Management Inc.'s or authorized by Beler Brand Management Inc., or in any manner that is likely to cause confusion among customers or potential customers of Beler Brand Management Inc., or in any manner that disparages or discredits Beler Brand Management Inc.
All material contained on the Site including the content, site design, text, graphics, and the selection and arrangement thereof are the copyright of Beler Brand Management Inc. (unless otherwise expressly stated). No material from the Site or any website owned, operated, licensed, or controlled by Beler Brand Management Inc. may be copied, reproduced, republished, framed, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. You may not display or provide for display pages from this Site in a frame. If you wish to link to this Site, please contact us to obtain our written approval. Failure to obtain such approval in advance is a violation of this agreement and an infringement of Beler Brand Management Inc.'s copyright and other proprietary rights, and is expressly prohibited. Modification of the materials or use of the materials for any other purpose than those described above is a violation of Beler Brand Management Inc.'s copyright and other proprietary rights, and is also strictly prohibited.
GENERAL DISCLAIMER AND LIMITATION OF LIABILITY
YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK.
THE SITE, THE SERVICES AND THE INFORMATION OR MATERIALS HEREIN ARE PROVIDED ON AN "AS IS, WHERE IS, AS AVAILABLE" BASIS. BELER BRAND MANAGEMENT INC. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE, ITS CONTENTS (INCLUDING WITHOUT LIMIT PRODUCT DESCRIPTIONS AND PRICES) OR THE SERVICES. BELER BRAND MANAGEMENT INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE USER EXPRESSLY ACKNOWLEDGES THAT (i) THERE ARE NO WARRANTIES OR REPRESENTATIONS MADE REGARDING THE CONTENT OF THE SITE INCLUDING WITHOUT LIMITATION HOW CURRENT IT IS, ITS ACCURACY, ITS COMPLETENESS, ITS AVAILABILITY, ITS SECURITY, THAT DEFECTS WILL BE CORRECTED OR THAT THE SITE, ANY HYPERLINKED WEBSITE, OR THE SERVERS UPON WHICH THEY RESIDE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; AND (ii) AS A SERVICE TO USERS OF THE SITE Farleyco.CA INCLUDES LINKS TO OTHER WEBSITES THAT BELER BRAND MANAGEMENT INC. HAS NO CONTROL OVER, AND MAKES NO ENDORSEMENTS OR REPRESENTATIONS OF ANY KIND REGARDING THE PRODUCTS, SERVICES, BUSINESS PRACTICES, CONTENT OR APPROPRIATENESS OF CONTENT ON SUCH WEBSITES, AND THE USER HEREBY IRREVOCABLY WAIVES ANY CLAIM AGAINST BELER BRAND MANAGEMENT INC. WITH RESPECT TO SUCH WEBSITES.
NONE OF BELER BRAND MANAGEMENT INC. OR ANY OF ITS RESPECTIVE DIRECTORS, EMPLOYEES, AGENTS, OR OTHER REPRESENTATIVES WILL BE LIABLE FOR DAMAGES, CLAIMS, EXPENSES OR OTHER COSTS (INCLUDING WITHOUT LIMITATION LEGAL FEES) ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE SITE OR ANY INFORMATION CONTAINED ON IT, OR ANY HYPERLINKED WEBSITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING (WITHOUT LIMITATION) COMPENSATORY, DIRECT, INDIRECT, EXEMPLARY, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOSS OF USER PHOTOS, PROGRAMS OR DATA, INCOME OR PROFIT, LOSS OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.
YOU AGREE THAT YOUR EXCLUSIVE AND SOLE REMEDY IS TO STOP USING THE SITE.
DISCLAIMER REGARDING HEALTH INFORMATION
Beler Brand Management Inc. does not warrant or guarantee the accuracy, completeness, correctness, timeliness, or usefulness of any medical or health information posted or otherwise available on or through access to the Site. Beler Brand Management Inc. is not responsible for the content of any linked pages, or any other sites linked to the Site and Beler Brand Management Inc. assumes no liability or responsibility arising from the contents of any off-site pages or sites. The information provided by Beler Brand Management Inc. on the Site are for educational purposes only and in summary form intended to provide general consumer understanding and knowledge of health care topics and Beler Brand Management Inc. is not responsible and shall not be liable to you or anyone else for any action or decision taken in reliance upon the information contained in the Site. You are responsible to review and understand all package and package insert information concerning products purchased from Farleyco.ca. The information provided on the Site is not intended to be used as a substitute for professional medical diagnosis or treatment. You should seek the advice of your doctor or pharmacist prior to starting any treatment or in connection with any health problems or questions.
The Information is for informational purposes only and is not intended to provide specific advice for you, and should not be relied upon in that regard. You should not act or rely on the Information without seeking the advice of a professional. YOU SHOULD NOT USE THE INFORMATION CONTAINED ON THIS SITE FOR DIAGNOSING, TREATING, CURING OR PREVENTING A HEALTH PROBLEM OR PRESCRIBING A MEDICATION. YOU SHOULD CAREFULLY READ ALL INFORMATION PROVIDED BY THE MANUFACTURERS OF THE PRODUCT ON OR IN THE PRODUCT PACKAGING AND LABELS BEFORE USING ANY THE PRODUCT. ALWAYS CONSULT YOU OWN PHYSICIAN FOR ADVICE AND TREATMENT
SECURITY AND PRIVACY
Beler Brand Management Inc. strives at all times to protect the security and privacy of any information you provide over the internet to Farleyco.ca. However, because of the inherent nature of the internet, Beler Brand Management Inc. cannot guarantee that this information will not be improperly accessed or used by third parties. You are submitting this information over the internet to Farleyco.ca at your own risk. For further information please refer to the Privacy and Security sections of this Site.
PRODUCT INFORMATION AND FLYERS
We cannot guarantee the availability of any products or items described on the Site and some may not be available at all Farleyco.ca locations or at all due to space limitations, unavailability of supply or for other reasons. All prices shown are before any applicable tax. Beler Brand Management Inc. reserves the right to limit quantities and to correct errors or omissions prior to processing a purchase request.
While Beler Brand Management Inc. strives to provide accurate product and pricing information, pricing or typographical errors may occur. We do not warrant the accuracy of any specifications, pricing, warranty or other product information contained in this Site and any information included is subject to change by Beler Brand Management Inc. at any time. Without limiting the generality of any other terms and conditions on this Site, Beler Brand Management Inc. does not accept liability for any errors or omissions which may be found on this Site or for unavailability of any product.
INDEMNITY
You agree to indemnify, defend and hold harmless Beler Brand Management Inc., its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity (including negligent or wrongful conduct) related to your use of the Site.
GOVERNING LAW AND JURISDICTION
The Site is controlled by Beler Brand Management Inc. from its office within the Province of Ontario, Canada. This Site can be accessed from all provinces and territories of Canada, as well as from other countries around the world. As each of these places has laws that may differ from those of the Province of Ontario, Canada, by accessing this Site, you agree that all matters relating to access to, or use of, the Site, or any other hyperlinked website, shall be governed exclusively by the laws of the Province of Ontario and the laws of Canada applicable to the Province of Ontario, without regard to the conflicts of laws principles thereof. You also agree and hereby submit to the exclusive personal jurisdiction and venue of the courts of the Province of Ontario and acknowledge that you do so voluntarily. You are responsible for complying with your own local laws.
GENERAL
In the event that any parts of any terms and conditions are held to be indefinite, invalid, illegal or otherwise voidable or unenforceable, the other parts of those terms and conditions will not fail on account thereof, and the balance of the terms and conditions will continue in full force and effect. The terms and conditions on the Site constitute the entire agreement between you and Ontario governing your use of the Site. You may also be subject to other terms and conditions when you access other sites or other portions of the Site (if specified) or if you access or purchase third party content or software. The failure or delay of Ontario in exercising any right or remedy under the terms and conditions or elsewhere shall not constitute a waiver of such right or remedy. The section titles in these terms and conditions are for convenience only and have no legal or contractual effect.
REVIEWS
Beler Brand Management Inc. reviews are moderated for appropriateness. Visitors may post reviews and comments, so long as the content is not an inquiry, medical advice, offensive, illegal, obscene, threatening, defamatory, invasive of privacy, infringing intellectual property rights, or otherwise injurious to third parties or objectionable. Beler Brand Management Inc. reserves the right (but not the obligation) to remove or edit such content, and regularly reviews posted content. In advance of posting, Beler Brand Management Inc. may correct spelling, grammar, capitalization, and punctuation. Reviews may not include any form of spam. If you do post a review, unless you indicate otherwise, you grant Beler Brand Management Inc. a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such contest throughout the world in any media. You grant Beler Brand Management Inc. and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Beler Brand Management Inc. for all claims resulting from content you supply. Beler Brand Management Inc. has the right but not the obligation to monitor and edit or remove any activity or content. Beler Brand Management Inc. takes no responsibility and assumes no liability for any content posted by you or any third party. Beler Brand Management Inc. reserves the right not to post any review at our sole discretion.
SHIPPING OPTIONS
Canadian Orders Only
Free Shipping & Handling on all Ontario over $300, and $400 for the *rest of Canada (before taxes).
* Please note that we are currently unable to provide free shipping to the Northwest Territories, contact us to arrange shipments or for more details.
GROUND TRANSPORTATION ONLY
You will normally receive your order within 7-12 business days*. There are certain times of the year, especially during December, where there may be slight delays. Please review the Canadapost.ca website for further information on any delays they may be experiencing. Farleyco.ca is not responsible for any shipping delays.
FREE SHIPPING ON QUALIFYING ORDERS
We offer FREE shipping with purchases over $300 within Ontario, and $400 for the *rest of Canada (before taxes).
* Shipments that require extra shipping charges may not qualify for free shipping. This is a rare occurrence and applies to: shipments of excessive weight, shipments to extremely rural areas or bulk orders that cannot be combined.
SHIPPING RULES AND REGULATIONS
We normally ship orders within 3 business days of receipt. If we experience higher order volume, there may be delays in shipment. All orders placed today will download the next business day. Orders are shipped on business days only. Business days are Monday-Friday, excluding national holidays within Canada.
Farleyco.ca is only able to ship to one shipping address per order. If you'd like to ship to multiple addresses, please place separate orders for each unique address.
P.O. BOXES
We can ship to P.O. Boxes but some restrictions apply. Orders being sent to P.O Boxes must be shipped via Canada Post Expedited shipping method only.
If you have any questions, please call us at 905-709-2650, Monday through Friday 9:30 AM-4:30 PM EST.
Return and Exchange Policy
Items Purchased Online
Return to Online Store: We'll gladly accept returns for any products purchased online at Farleyco.ca, up to 30 days from purchase. However, items purchased online must be returned to our warehouse and CANNOT be returned in-store.
You will need the packing list that came with your order and the credit card used to make the purchase.
Shipping will be refunded only if the item was shipped incorrectly, damaged or defective and it is the only item on the order.
Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged will not be eligible for a refund or return.
Return to eCommerce warehouse: Items purchased on Farleyco.ca can also be returned within 30 days of purchase, to the Beler Brand Management fulfillment centre. Items cannot be exchanged. Original item must be returned and new order placed.
You cannot return merchandise purchased in a Store other than Farleyco.ca to the warehouse. Merchandise shipped to the fulfillment centre not purchased online at Farleyco.ca cannot be returned to sender and sender will not be issued a refund or credit.
Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged will not be eligible for a refund.
We cannot accept COD's for returned merchandise.
In the case of shipping damages please contact the carrier or our customer service department.
Credit will always be issued to the same card to which they were charged.
Do not return items to Farleyco.ca by Air Mail - The Department of Transportation restricts air shipment of hazardous materials items that could contribute to a fire or other mishap on board an aircraft.
Original shipping fees will be refunded only if the item was shipped incorrectly, damaged or defective and it is the only item on the order.
You can return the item to the Farleyco.ca fulfillment centre using Canada Post. The cost of the shipping will be covered if the item is damaged, shipped incorrectly or defective. Otherwise, the cost of the return shipping will be deducted from your refund. We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.
Beler Brand Management
4050A Sladeview Crescent,
Mississauga, ON L5L 5Y5
CANADA
NOTE: Retain your tracking number as we will be unable to refund or replace your order without proof of delivery.